FAQs

What is Banner 9?

Banner 9 introduces a modernized look and feel for Banner Administrative pages, but the functionality remains unchanged. Users will benefit from an intuitive, modern experience, whether they’re accessing the Administrative pages from their computer or mobile device.

Can I continue using Banner 8, after the complete Banner 9 transition date of June 1, 2019?
No. Banner 8 will not be available as of June 1, 2019.
What functionality will be lost in Banner 9?
None. There will be cosmetic changes and some processes may be different, but no functionality will be lost.
What browsers can be used with Banner 9?
Any modern browser can be used for Banner 9 (Chrome, Firefox, Safari, etc.) Ironically, Internet Explorer (the preferred browser for Banner 8) does not handle Banner 9 very well. As a recommendation, we suggest using Chrome.
Who do I contact if I experience issues in Banner 9?
For assistance 24 hours a day, 7 days a week, please submit a ticket request at http://ITServiceCenter.tsu.edu or call 713-313-4357(HELP).
Can I control my user preferences in Banner 9 like I can in Banner 8?
Users are unable to create custom color schemes or add custom links to their main page in Banner 9.
How do I log into Banner 9?
Please go to https://banner9.tsu.edu/ and use your AD login credentials to log in and start using Banner 9.
How do I reset my Banner 9 password?
For assistance 24 hours a day, 7 days a week, please submit a ticket request at http://ITServiceCenter.tsu.edu or call 713-313-4357(HELP).
I’ve been told to clear my browser cache. What’s the easiest way to do that?
Users can hit Ctrl+Shift+Delete in any web browser to bring up the window that will allow them to clear their cache. As a security measure, always logout of the application and close your browser.
Where can I find the items that were available under the Banner 8 Options dropdown menu?
Banner 9 has separated these items out into two separate dropdown menus: Related and Tools. The Related menu contains the related pages that were previously listed under options and the Tools menu contains the actions that were listed there.
Click here to see details